FAQ's

Neon Sign FAQ's| EPIC Social

 

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What Does A Social Media Package Include?

Social media packages are customised to your particular needs and include the following:

  • A brand strategy consultation that can take place either over the phone, on WhatsApp, Zoom, Teams or Facebook Messenger.
  • A questionnaire for you to fill in so we can learn about your business and use this information to create your tailored content.
  • A list of researched keywords and hashtags relevant to the content, your business and your targeted audience.
  • Creation of a custom target audience for your digital advertising.
  • Content creation for your chosen social media channels.
  • Social media management of all channels including comment moderation and reply.
  • A quarterly content audit review with performance analysis and recommendations.

What Do The Logo And Branding Packages Include?

Whether you have an existing brand that you would like to overhaul or are starting from scratch, EPIC social can help with your branding needs.

Logo and branding services include:

  • A brand consultation that can take place over the phone, via WhatsApp, Zoom, Teams or Facebook Messenger.
  • Three design options to choose from based on your brief.
  • Up to three revisions for your chosen option.
  • Logo files delivered in JPG, PNG, TIFF, PDF.
  • Logo files delivered with transparent background, black background and white background options as well as an image/Icon only version.
  • A customised brand kit with brand colour hex numbers, header font and text body font.

Can You Help Me Build My Website?

Yes! We offer website development services as well on either the WordPress or Shopify platforms.

Get in touch and let us know what kind of website features you require and we will put together a quote for you.

What Kind Of Photography Do You Offer?

Our qualified photographer is able to provide you with commercial & portrait photography. Anything from scenic shots of your business, portrait shots of your staff, product shots of your inventory, macro photography of jewellery, food shots, action shots and much more. See our gallery of previous work for some examples.

What Areas Do You Service?

At present, we service all of Australia and also New Zealand. If you are from outside of these regions, drop us a line, and we will see what we can do.

What Areas Do You Service For Professional Photography?

Professional photography is available in the following areas:

Greater Bendigo (50km radius)- no additional travel fee

Outside of 50km from Bendigo but within 150km (includes Melbourne, Ballarat and Geelong) - will incur an additional $100 travel fee.

Anywhere else within Victoria - Contact us for a quote.

Can You Do A Custom Package For My Business?

Absolutely, we would be happy to discuss custom packages for your business to meet your needs. Send us an email with what you were thinking and we can chat.

Are You Able to Work With Larger Businesses, Individuals, Influencers Or Service Based Businesses?

Our services do lean towards the needs of small business, start-ups and NFP's but that doesn't mean we can't help larger, more established businesses too! Whether you are a staff of 1 or 100, we have skills to help you level up your social game and we can even work with you for a complete social media overhaul if that is something you feel you could benefit from. We meet many people who have been in business for years and already have a pretty well established social media presence. Whether you are undergoing a rebrand or just need to free up some time to focus on other things, our services are perfect for businesses of any size. The same goes for individuals, influencers and service-based businesses. It doesn't have to be all products and retail. Customised social media solutions will work for anyone.

I'm New To All Of This. Can You Teach Me More About Running and Branding My Small Business?

Watch this space! With a certified small business coach and mentor on board, we will soon be launching more services in this area. Our E-books & Resources section also has a few things that you may find helpful on your new small business journey.

We really do feel that small business is the backbone of the economy and you guys have had a tough few years. There is nothing we are more passionate about then seeing small businesses thrive. To stay up to date with our new services as they become available and to receive helpful tips and tricks directly to your inbox, sign up to the most EPIC newsletter you've ever read at the bottom of the page.

What Makes EPIC social Different To Other Social Media Agencies?

Well, let's put it this way.....EPIC social doesn't care about the big brands......We care about your brand! You see, the big brands already have the staff and the money to saturate social media, leaving small business, start-ups and NFP's on a tight budget in the dust.

We want to change that, offer great social media solutions to everyone, regardless of budget size and help give small businesses a voice in the world of socials.

Our custom packages are designed to give you only what you need and none of what you don't so you can get the most bang for your hard earned bucks. We don't lock you into lengthy contracts or crazy monthly retainers that have you scratching your head and wondering what exactly it is that you are paying for.

With EPIC social, transparency is key and you will know exactly what you are getting, for exactly how much money, no nasty surprises.